Why we suck at “solving wicked problems”


Problems: Wicked, complex, intractable or adaptive  … whatever we choose to call them, we seem to suck at solving them and we often get profoundly overwhelmed and stuck.  I believe the reason for this is hidden in the language I used in the title and previous sentence  (… and no it’s not the adjectives … … Continue reading Why we suck at “solving wicked problems”

Avoiding incorrect expectations: positioning Sensemaker®


As the Sensemaker® approach gains traction in the market, more and more people are attempting to convince others to use it.  So whether you are trying to sell it internally (e.g.  to  your insights team) or to a client, here are a few tips to ensure that it is positioned properly (especially in relation to other … Continue reading Avoiding incorrect expectations: positioning Sensemaker®

Designing Sensemaker signifier frameworks – a Masterclass with Prof Dave Snowden


Sensemaker® is  ground-breaking software developed by Prof Dave Snowden that enables insight based not only on the scalability of quantitative statistics, but also the context and persuasiveness of stories.   It enables distributed ethnography by capturing thousands of “micro-narratives” or noticings, within a custom developed quantitative framework of “signifiers”.  This allows analysts to create narrative landscapes … Continue reading Designing Sensemaker signifier frameworks – a Masterclass with Prof Dave Snowden

Believing you’re in chaos can become a self-fullfilling prophecy


One of my new favorite things to do is facilitating Cynefin 101 workshops within my corporate clients.  It allows me to be quite provocative and disruptive (which I’ve started enjoying of late), and I love seeing “the lights come on” when people get it.  The interactions between attendees can also be pretty illuminating.  A week or … Continue reading Believing you’re in chaos can become a self-fullfilling prophecy