Seven implications of complexity for organisations

My last post was about Paul Cilliers’s 7 characteristics of complex systems.  In this post I want to explore 7 of the implications of complexity that he thought was important for those working in and on organisations  (his original text is in italics). 1.Since the nature of a complex organization is determined by the interaction … Continue reading Seven implications of complexity for organisations

7 Characteristics of complex systems

I have been re-reading the work of Prof Paul Cilliers, who truly was a pioneer in complexity thinking.  I came across this summary of the general characteristcs of complex systems in a piece he wrote in 2000.  It is concise and accessible qualitative description of complexity and I thought it would be useful to share … Continue reading 7 Characteristics of complex systems

Recent Sensemaker project roundup

Over the last year we’ve had the opportunity to do a couple of really interesting Sensemaker projects.  For those who are interested in South African cases, here’s a summary: Financial services: We have gotten a lot of traction in the customer insights space, specfically in the financial services industry.  This industry operates in a very … Continue reading Recent Sensemaker project roundup